The Coronavirus outbreak is a complex and rapidly evolving situation which is changing daily.
Tennent’s (as part of C&C Group) is and will adhere to all government advice to meet our key priority of protecting the welfare of everyone including our colleagues, consumers, customers and suppliers.
The announcement on 20th March by the UK Government to shut all pubs, bars, clubs and restaurants means that our hospitality industry is facing unprecedented challenges as a result of the current Coronavirus pandemic. Given the uncertainty facing the industry, we would like to take the opportunity to assure our customers, colleagues and consumers that you will have Tennent’s continuing commitment to support you in the coming days, weeks and months as we work through this crisis together.
BUSINESS CONTINUITY ON-TRADE
Responding to the impact of the coronavirus on the licensed trade, Tennent’s has postponed its Free On-Trade Wholesale price increase on its own / agency beer and cider brands due to take place on the 1st April and has also introduced a 3 month capital and interest payment holiday to its loan customers.
The three-month payment holiday on capital and interest will be applied automatically to outlets where Tennent’s has repayment loans in place.
Tennent’s is committing to a full credit or a swapping of “Old for New” on recommencement of normal trading. This will apply to any kegs of Tennent’s owned brands that remain un-broached. Any questions on this please pick up with your Account Manager.
We understand the cessation of trade will impact on your cash flow and are reviewing each customer’s account on an individual basis to support during this period. We would ask that you do not cancel any Direct Debit mandates outright as this may cause problems once normal business resumes. Our Account Managers will be in touch in the coming days regarding support options.
Tennent’s will continue to support our customers throughout this time and have set up a dedicated government support phone line and email. Please call 0141 202 7170 or email email@example.com where an advisor will be able to point you in the right direction of all support announced by the government to date.
QUALITY DISPENSE EQUIPMENT
We have pulled together a guide on brands dispense equipment measures that customers should put in place to safely shut down and protect equipment while closed and steps to allow you to pour quality draught beer as soon as possible when you are able to re-open. Details can be found below and on MyTennents.com.
CUSTOMER CONTACT CENTRE
Our Customer Contact Centre is available 8:00am – 5.30 pm. (Monday to Friday)
Wellpark – 0141 202 7290 or via email: firstname.lastname@example.org.